Terms of Service

1. Agreement and eligibility

These Terms of Service form an agreement between you and Associate Global Pty Ltd(ABN 58 616 451 720), trading as Instant Inquiries (we, us or our). By creating an account, purchasing a subscription, or accessing or using Instant Inquiries, you agree to these Terms and our Privacy Policy.

You must be at least 18 years old and authorised to bind the business or organisation for which you use the service. If you do not agree to these Terms, you must not use the service.

2. Service description

Instant Inquiries provides AI-assisted voice receptionist, browser voice, lead capture, appointment booking, call transcription, call summary, notification, and related automation services. Calls may be answered or initiated using third-party telecommunications and AI providers.

AI output may be inaccurate, incomplete, delayed, or inappropriate. You must review important information before relying on it. The service is not an emergency service, legal, medical, financial, or other professional advice service and must not be used as the sole channel for urgent or safety-critical communications.

3. Your account and responsibilities

• You must provide accurate account, billing, business, and contact information.
• You are responsible for activity performed through your account and for keeping credentials secure.
• You must promptly notify us of suspected unauthorised access or misuse.
• You are responsible for reviewing and maintaining the business information, instructions, availability, and policies supplied to the AI receptionist.
• You must ensure your use of call, messaging, calendar, webhook, and customer data complies with all laws that apply to you and the people you contact.

4. Call recording, transcription, and caller notice

Voice calls and browser voice conversations handled through the service may be recorded, transcribed, summarised, analysed by AI, and reviewed by authorised personnel for service delivery, quality assurance, safety, troubleshooting, support, and service improvement.

We may provide a standard audible or on-screen recording and AI notice. You remain responsible for determining whether that notice is sufficient for your use case and jurisdiction. You must provide any additional notice, obtain any consent, and maintain any records required by applicable privacy, surveillance, workplace monitoring, telecommunications, and call-recording laws. You must not disable, obscure, or contradict a notice we provide.

You must not intentionally use the service to collect sensitive information unless it is reasonably necessary for your lawful business purpose and you have all required authority and consent.

5. Fair use and high-volume traffic

Standard plans are intended for ordinary day-to-day business enquiries and reasonable use consistent with the plan purchased. They are not designed for sudden or sustained traffic generated by mass-media advertising, public events, competitions, emergency or crisis lines, ticket releases, fundraising drives, political campaigns, television or radio promotions, viral campaigns, or similar high-volume activity.

You must obtain our written approval before publishing a service number or voice link in connection with an activity that may create unusual call volume or concurrency. We may require a capacity review, traffic forecast, prepaid usage, a dedicated event plan, additional safeguards, or alternative routing.

If traffic exceeds, or is reasonably likely to exceed, fair use, plan allowances, provider limits, or available capacity, we may throttle, queue, reject, redirect, suspend, or disable voice service without liability where reasonably necessary to protect callers, customers, our systems, or third-party services. Usage above an included allowance may incur additional charges where disclosed in your order or plan.

6. Acceptable use

You must not use the service to:

• break any law, infringe rights, deceive, impersonate, defraud, threaten, harass, or cause harm;
• make unsolicited marketing calls, use purchased contact lists without lawful authority, or breach the Spam Act, Do Not Call Register Act, telemarketing standards, TCPA, or equivalent laws;
• record or monitor a person without legally sufficient notice or consent;
• collect payment-card credentials, passwords, authentication codes, or unnecessary sensitive information through the AI receptionist;
• upload malicious code, probe security, bypass limits, interfere with service operation, or facilitate abusive traffic;
• use output as a substitute for qualified professional judgment in a high-risk decision; or
• resell or provide the service to another party unless your plan or a written agreement permits it.

7. Subscriptions, charges, cancellation, and refunds

Prices, included usage, billing periods, taxes, setup fees, and plan features are shown at checkout or in an applicable order. Stripe processes payments on our behalf. Unless stated otherwise, subscriptions are billed in advance and automatically renew for the selected billing period until cancelled.

• Cancellation: You may cancel through the dashboard. Cancellation normally takes effect at the end of the paid billing period.
• Usage: Telecommunications, AI, SMS, storage, and other metered use may be subject to plan allowances, overage charges, or separate event pricing.
• Refunds: Payments and unused allowances are non-refundable except where required by the Australian Consumer Law or another applicable law, or where we expressly agree otherwise.
• Taxes: Prices exclude GST unless expressly stated otherwise.

8. Customer content and data

You retain ownership of business content you submit. You grant us and our service providers a limited licence to host, copy, transmit, process, adapt, and display that content only as reasonably necessary to provide, secure, support, and improve the service and meet legal obligations.

You warrant that you have the rights and lawful authority required to provide content and personal information to us. Personal information is handled as described in our Privacy Policy.

9. Third-party services

The service depends on third parties, including telecommunications carriers, Twilio, Google AI services, DigitalOcean, Stripe, Google Calendar, and email and messaging providers. Their availability, processing, and terms may affect the service. We may replace providers where reasonably necessary.

We do not guarantee uninterrupted or error-free operation. Maintenance, carrier issues, internet failures, model changes, provider limits, force majeure events, or security incidents may interrupt features.

10. Suspension and termination

We may suspend, restrict, or terminate access where reasonably necessary because of non-payment, suspected fraud or security risk, unlawful or abusive use, material breach, traffic that threatens service stability, a provider requirement, or risk to a person or third party. Where practicable, we will provide notice and a reasonable opportunity to remedy the issue.

On termination, your right to use the service ends. Provisions concerning payment, data, intellectual property, disclaimers, liability, indemnity, and disputes survive where their nature requires it.

11. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded, including under the Australian Consumer Law. Where liability for a failure to comply with a non-excludable guarantee can lawfully be limited, our liability is limited, at our option, to resupplying the services or paying the cost of having the services supplied again.

12. Disclaimers and limitation of liability

Subject to section 11, the service is provided “as is” and “as available”. To the maximum extent permitted by law, we exclude implied warranties and are not liable for indirect, incidental, special, exemplary, or consequential loss, loss of profit, revenue, opportunity, goodwill, anticipated savings, or data.

Subject to rights that cannot be limited, our aggregate liability arising out of or relating to the service or these Terms is limited to the amount you paid us for the service during the 12 months immediately before the event giving rise to the claim.

13. Changes to these Terms

We may update these Terms to reflect service, legal, security, or operational changes. We will publish the revised Terms and update the date above. If a change materially affects your rights, we will take reasonable steps to notify account holders. Continued use after the change takes effect constitutes acceptance where permitted by law.

14. Governing law

These Terms are governed by the laws of South Australia. The parties submit to the courts of South Australia and courts entitled to hear appeals from them, subject to any non-excludable right to bring a claim elsewhere.

15. Contact

Instant Inquiries is operated by Associate Global Pty Ltd (ABN 58 616 451 720), 37A Stuart Road, Dulwich SA 5065, Australia. Questions about these Terms may be sent to [email protected].