Turn every touchpoint into intelligence.

It is the ability to connect where an interaction began with what the customer asked, what they appeared to need and what happened next. Instant Inquiries can bring website conversations, forms, campaigns and attributable physical touchpoints into one analysable layer.

Website analytics usually records behaviour such as visits, clicks and conversions. Instant Inquiries adds the content and context of the customer's interaction: their questions, intent, objections, product interest and enquiry outcome.

No. Those tools remain useful for reach, traffic and campaign performance. Instant Inquiries adds a conversational layer that helps explain what people actually wanted after they arrived, clicked or scanned.

Yes. The widget script captures submissions from your existing lead forms without changing the form. They can go to SMS, email or a webhook, and scheduled analysis feeds can include them alongside voice and typed conversations, with the campaign and source that brought the visitor.

Each QR code can carry its own tags: a source for the asset, such as a specific van or store display, plus campaign, medium and content for the promotion running at the time. The asset and the campaign can then be analysed separately.

Where each interaction carries suitable attribution, you can compare the questions, intent and outcomes generated by sources such as Google Ads, Facebook, email, website traffic, vehicle QR codes, retail displays, signage, print or television.

Paid and organic social activity can carry platform, campaign, advertisement, post, creative, creator or landing-path context into the next attributed interaction. Instant Inquiries can then help compare what those audiences asked, the intent they showed and whether the conversation became an enquiry. The available attribution depends on the platform, link structure and connection in place.

Yes, when the campaign gives viewers an identifiable response path such as a dedicated QR code, short URL or campaign destination. The resulting conversations can be associated with details such as campaign, creative, channel, region or broadcast window, then analysed for the questions and intent that appeared after viewing.

A product, package or shelf ticket can carry tags for the store, display, product and promotion. That lets customers ask questions while comparing the item and gives the business direct evidence about compatibility concerns, missing information, objections and purchase intent at the point of choice.

Aggregated Intelligence is the combined analysis of attributed customer conversations across multiple touchpoints. Instead of viewing social, television, website, retail and physical media as separate reports, it reveals the themes that repeat across them, the differences between audiences and the actions suggested by the complete dataset.

Not today. Instant Inquiries records leads and bookings made in the conversation. It does not see POS or ecommerce sales, and does not guess them.

Depending on the configuration, a feed can include conversation summaries, intent and classification, full transcripts, attribution details, source totals, bookings, website form submissions and contact details. The business chooses what is necessary for the purpose.

Feeds can be delivered as structured JSON to an authorised endpoint, such as an AI analysis service, reporting system, automation platform, agency workflow or other compatible destination.

Potentially, yes, provided the relevant data was retained appropriately and the analysis is authorised. Because the conversation contains natural language, it can be revisited for themes that were not defined as fields at the time.

Feed controls let the authorised user filter the conversation set and choose which fields to include. Sensitive information such as contact details can be excluded when it is not needed. Each business remains responsible for its privacy obligations and connected tools.

No. Instant Inquiries is designed to work with the customer journey and processes already in place. The exact connection depends on the website and systems involved, which can be assessed during setup.

It is valuable for service businesses, retailers, manufacturers, multi-location organisations and agencies that need to understand customer intent across several channels, especially when physical touchpoints have previously been hard to measure.

Book a demonstration and bring a few real examples, such as a website journey, campaign, form, QR placement, vehicle or store display. We can map how attribution, conversation and analysis could work for your situation.